FAQs

What products does Cheftrixo sell?

Cheftrixo offers a wide range of practical kitchen tools and accessories designed to make cooking easier, faster, and more enjoyable for everyday use.

Where do you ship your products?

We currently ship to customers in the United States and to international destinations worldwide.

How long does order processing take?

All orders are processed within 1–3 business days (excluding weekends and holidays).
During busy periods such as sales or holidays, processing times may take slightly longer.

How long does shipping take?

Estimated delivery times are:

  • United States: 5–8 business days after processing
  • International: 5–10 business days after processing

Delivery times may vary depending on your location, customs procedures, and local carriers.

Do you offer free shipping?

Yes. We offer free shipping on orders over $100.

For smaller orders:

  • United States: $5.99 shipping for orders under $100
  • International: $6.99 shipping for orders under $100

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–48 hours to update.

Will I need to pay customs fees or import taxes?

For international orders, your country may charge customs duties, import taxes, or other fees.
Your country’s customs authority determines these charges and are the customer’s responsibility.

What should I do if I entered the wrong shipping address?

If you notice an incorrect address, please contact us as soon as possible.
If the order has not yet been shipped, we will do our best to update the address.

What happens if my package is delayed or lost?

If your order has not arrived within the estimated delivery time, please contact us.
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

How can I contact Cheftrixo customer support?

Should you have any questions about our privacy practices or this Privacy Policy, please email us at cheftrixo.shop@gmail.com

Address: Cheftrixo, Salman Al Farsi Road, Qurtubah, Yanbu 46429, Saudi Arabia

Phone Number: +966 592673108